Refund Policy
At Dermonative Care, customer satisfaction is our priority.
Returns or refund requests must be made within 7 days of receiving your order.
Products must be unused, unopened, and in their original packaging.
Opened or used skincare products cannot be returned due to hygiene and safety reasons.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the product.
Once your return is approved and received, your refund or replacement will be processed within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our mistake.
If you need assistance, please contact our customer support team.
