Privacy Policy

Last Updated: August 16, 2026

At Dermonative Care, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase from our online store.

1. Information We Collect

1.1 Personal Information

When you visit our website or place an order, we may collect the following personal information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through third-party payment gateways)

1.2 Non-Personal Information

We also collect non-personal information automatically when you browse our website, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website or source

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and delivery
• Communication: To send order confirmations, shipping updates, and respond to your inquiries
• Customer Service: To provide support and resolve any issues you may have
• Marketing: To send promotional emails about new products, special offers, or other information we think you may find interesting (you can opt-out at any time)
• Website Improvement: To analyze website usage and improve our services
• Fraud Prevention: To detect and prevent fraudulent transactions and protect our business

3. Payment Information

We do not store your complete payment card details on our servers. All payment transactions are processed securely through trusted third-party payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements. Your payment information is encrypted and transmitted securely.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

5. Third-Party Services

We use third-party services to operate our online store and improve our services. These may include:

• Shopify: Our eCommerce platform that hosts our store and processes orders
• Payment Gateways: Secure payment processors (such as PayPal, Stripe, or others) that handle payment transactions
• Shipping Providers: Courier services that deliver your orders
• Analytics Tools: Services like Google Analytics that help us understand website traffic and user behavior
• Email Marketing: Platforms that help us send promotional emails and newsletters

These third parties have their own privacy policies and may collect, use, and share your information according to their terms. We recommend reviewing their privacy policies.

6. Data Storage and Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the internet or electronic storage is completely secure.

Your data is stored on secure servers provided by Shopify and other trusted service providers. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct any inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to legal obligations
• Opt-Out: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails
• Data Portability: You can request a copy of your data in a structured, commonly used format
• Withdraw Consent: You can withdraw your consent for data processing at any time

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

9. International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. By using our website and services, you consent to the transfer of your information to countries that may have different data protection laws than your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.