Terms and Conditions

Welcome to Dermonative Care. By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchase or using our services.

These Terms govern your use of our website and the purchase of products from our online store. If you do not agree with any part of these Terms, please do not use our website.

By using this website, you confirm that:

• You are at least 18 years of age or have parental/guardian consent to make purchases.
• You will provide accurate, current, and complete information during the registration and checkout process.
• You will not use our website for any unlawful or fraudulent purposes.
• You are responsible for maintaining the confidentiality of your account credentials.

We strive to provide accurate product descriptions, images, and pricing. However:

• Product colors may vary slightly due to screen settings and photography lighting.
• We reserve the right to correct any errors in product descriptions or pricing without prior notice.
• All prices are listed in Pakistani Rupees (PKR) unless otherwise stated.
• Prices are subject to change without notice, but changes will not affect orders already placed.
• We do not guarantee that all products shown on the website are in stock at all times.

When you place an order with us:

• You will receive an order confirmation email. This does not mean your order has been accepted.
• We reserve the right to accept or decline any order for any reason, including product availability, errors in pricing, or suspected fraudulent activity.
• If your order is declined after payment, a full refund will be processed within 7-10 business days.
• You are responsible for providing accurate shipping information. We are not liable for delays or non-delivery due to incorrect addresses.

We accept the following payment methods:

• Cash on Delivery (COD)
• Credit/Debit Cards
• Online Bank Transfers
• Mobile Wallets and other digital payment methods

All payments must be made in full before the order is dispatched, except for COD orders. By providing payment information, you confirm that you are authorized to use the payment method.

We aim to process and ship orders promptly:

• Delivery times vary based on your location within Pakistan and internationally.
• Estimated delivery times are provided at checkout but are not guaranteed.
• Shipping charges are calculated based on weight, destination, and delivery method.
• We are not responsible for delays caused by courier services, customs, or unforeseen circumstances.
• Risk of loss and title for products pass to you upon delivery to the shipping carrier.

We want you to be satisfied with your purchase. Our return and refund policy includes:

• You may return products within 7 days of delivery if they are unused, in original packaging, and in resalable condition.
• Certain products such as intimate items, perishables, or personalized goods may not be eligible for return.
• To initiate a return, please contact us at Support@dermonativecare.com with your order number and reason for return.
• Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
• Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
• Exchanges are subject to product availability.

All content on this website, including but not limited to text, images, logos, graphics, and software, is the property of Dermonative Care or its content suppliers and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.

To the fullest extent permitted by law:

• Dermonative Care shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
• We do not guarantee that our website will be uninterrupted, secure, or error-free.
• Our total liability for any claim related to our products or services shall not exceed the amount you paid for the product in question.
• We are not responsible for any loss or damage caused by viruses or other harmful components that may affect your device.

When using our website, you agree not to:

• Violate any applicable laws or regulations.
• Infringe upon the rights of others, including intellectual property rights.
• Transmit any harmful code, viruses, or malicious software.
• Engage in any activity that could damage, disable, or impair our website.
• Attempt to gain unauthorized access to our systems or user accounts.
• Use our website for any commercial purpose without our permission.

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on this page. Your continued use of our website after any changes constitutes your acceptance of the new Terms.

We encourage you to review this page periodically to stay informed about any updates.

These Terms and Conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Pakistan.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.